Due to the intimate and personal nature of our silicone sculptures, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
We take quality seriously and inspect all items before shipping. However, if your item arrives damaged or defective, please contact us within 7 days of delivery. You must provide:
We will evaluate your claim and may offer a replacement or store credit at our discretion.
If you receive the wrong item, contact us within 7 days of delivery with your order number and photos. We will resolve the issue as quickly as possible.
4. Eligibility for Replacement or Credit
To be eligible for a replacement or store credit:
- The product must be unused and in original condition
- You must contact us within 7 days of delivery
- You must provide the required photo documentation
We reserve the right to deny any claim that does not meet these conditions.
To initiate a claim for a damaged, defective, or incorrect item, email us at:
📩 support@untamedtrading.co
Please include your order number in the subject line and all required documentation in the body of your message.
We do not issue refunds to original payment methods unless required by law. If your claim is approved, we may issue store credit or send a replacement product at our discretion.
If you have any questions about this policy or need help with your order, contact us at:
📩 support@untamedtrading.co